Absa expects to roll-out the full version of its new multi-million rand online banking platform within the next six weeks, says Christo Vrey, head of Absa Digital Banking.
The group rolled out a beta version of the site to customers in May, following a successful trial with the bank’s 36,000 employees in January.
“We continue to lay the platform for a simpler user process,” Vrey said, noting that following a glitch three weeks ago which saw the bank’s online service crash several times, the platform has “completely stabilised”.
The digital overhaul has been in development for two years, according to Vrey, who added that it represents a step-change from what was a purely transactional online service, to a suite of transactional and non-transactional services.
Absa Online is “no longer about just transactional requirements, but gives Absa customers easy access to all products and services within the group.”
According to Absa, the new interface lets customers easily navigate between various aspects of the service; making payments has been simplified; the design has been modernised; and new features have been introduced such as a secure, text-based messaging channel between the customer and the bank.
Absa would keep the ‘old environment’ for several months after the switch over. “The next 12-16 months will be targeted around continuous deployment of services that will enhance value for our clients,” Vrey said.
More information: BusinessTech by MyBroadband. Article by Gareth Vorster