We understand the concerns of businesses as they choose a partner to build a bespoke solution for them, and we aim to eliminate risks and build confidence right through the process.
We involve you in all phases of the project and sign off each stage to make sure that you are completely happy with what we have delivered and as importantly how we delivered it.
Customers typically ask us for one of two approaches:
- Waterfall based approach : Where the cost, timeline and specification is fixed
- Agile based approach : Where there isn’t a fixed cost or timeline and the development and design is an iterative approach.
Our preferred way of working is a hybrid of these. We provide a fixed cost and delivery time to the client and build in a percentage of flexibility to allow for agile development. To safe guard our own business, we would include a fair use clause/ cap on this flexible amount as part of the contractual relationship.
Our development methodology is dynamic and agile in style, with results being posted in realtime for client review and feedback. We are happy to work to a fixed cost and deadline, leaving some of the lower level detail to be ironed out in an agile manner
We have a range of support options for our clients depending on the service level you require. Our support service ideally includes an element of ongoing new development. Clients have the option of paying for this as part of the comprehensive support service or on a “pay as you go “ basis.Typically we engage with customers on a rolling multi-year contract that minimises the upfront costs and better aligns the cost with the value.